Company Overview
StarHub, is a Singaporean multinational telecommunications conglomerate and one of the major telcos operating in the country. Founded in 1998, it is listed on the Singapore Exchange.
Project Scope
Headcount: 2,700
Countries: Singapore
Solution: Reimburse
Industry: Telecom
Solution Overview
StarHub implemented Reimburse to automate its expense management processes. The solution replaced manual workflows with real-time tracking and approval systems, giving the organization greater visibility into expenses and improving operational efficiency.
Drivers for Change
Transformation and System Expansion : As part of a digital transformation, the company sought to centralize more functions in SAP SuccessFactors (SF). However, SF’s solution options for claims were limited, leading to an exploration of external solutions to improve claims processing.
Key SuccessFactors
- Solution Fit for Evolving Needs: The selected solution fully met their functional requirements, supporting both benefit and non-benefit claims, which SF couldn’t accommodate effectively.
- Enhanced User Experience: The intuitive user interface provided a more streamlined experience, far surpassing the limitations of SF’s built-in functionality for claims.
Outcomes
- Improved Claims Processing: The solution streamlined claims operations, making the process quicker and more efficient.
- Enhanced Employee Experience: An intuitive UI minimized time spent on claims submissions, boosting overall satisfaction.
- Increased Operational Efficiency: Broader claims coverage reduced time spent managing separate systems, adding value across HR functions.
